The free trial is 14 days from the time we start collecting data. This is an important distinction. The free trial does not start the day you send us your sign up information and receive the tracking code. You must install the VisualVisitor code on your site and begin collecting data for your free trial to begin.
If you have any trouble installing the code on your site, please do not hesitate to contact our support team for assistance. Please feel free to contact the support team via the Submit a Ticket link above.