Can I Receive a Notification When a Client Installs the Tracking Script?

Can I Receive a Notification When a Client Installs the Tracking Script?


Resellers and agencies who manage multiple client accounts sometimes want an automated notification or API event when a new client successfully installs the Visual Visitor tracking script on their website. This article clarifies what is currently possible.

 

Current Limitations

 At this time, Visual Visitor does not provide any of the following:
  1.   A webhook event triggered by a successful tracking script installation.
  2. An API endpoint that returns a "script installed" flag for a given account.
  3.  Email notifications sent to the reseller when a client completes script installation.

 

Notes
This means script installation status cannot be monitored programmatically through the API or webhook system at this time.

 

Available Workarounds

 

While direct notifications are not available, several practical workarounds can help you track client onboarding progress:

 

1.     Monitor by Free Trial Start Date:

When a free trial begins, it is a reasonable indicator that the client is starting the onboarding process. You can use the trial start date (available in the reseller portal) as a proxy for "onboarding initiated."
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2.     Monitor by First Identification:  

The first time a visitor is identified on a new account, it confirms the script is installed and firing. You can check the dashboard for a new account's first identification date, or configure a webhook on that account that triggers on the first visitor event.

3.     Manual Verification:

  Periodically log in to the client's account (using the Login As your Client function in the reseller portal) and check whether visitor data is present. No data after a few days of the trial starting may indicate the script was not installed.

4.     Reach Out Directly:

  Proactively contact new clients a day or two after account creation to confirm script installation. A brief onboarding check-in also improves activation rates.

5.     Contact Support:

 Contact Visual Visitor Support, we'd be happy to review the website and confirm installation.