Detection of Cookie Consent (Visual Visitor vs. Third-Party CMPs)
Third-Party Cookie Q&A
Question: How does Visual Visitor detect whether cookie consent has been provided, particularly if the consent management solution is implemented through Visual Visitor?
Question: How does Visual Visitor detect whether cookie consent has been provided, particularly if the consent management solution is implemented through Visual Visitor?
- Answer: When a visitor lands on your page, our consent tool will display a banner on their first visit. They can choose to opt-in, opt-out, or ignore it. The banner will minimize but remain accessible on each visit, allowing them to update their preferences at any time.
Question: If a third-party consent management platform (CMP) is used (e.g., OneTrust, Cookiebot, TrustArc), how does Visual Visitor recognize and respect the user’s consent preferences?
- Short Answer: Consent management is controlled on your end. If you are using a third-party CMP, you must dictate how the Visual Visitor script fires based on user preferences.
More Detailed Answer: When a visitor lands on your page, you can configure the script to fire based on their opt-in or opt-out selection. If the visitor takes no action, the next steps depend on your legal team's guidance—some businesses may choose to fire the script after a set period, while others may require explicit consent before deployment. You can also configure the script to never fire unless the visitor engages.
Keep in mind that certain jurisdictions, such as California, have regulations requiring scripts to remain inactive until the user opts in. If you have a third-party CMP in place, it allows you to control which scripts fire based on each visitor’s consent preferences. Again, this is fully managed on your end.
If someone opts in and opts out later, it is up to your team to manage removing.
Question: Are specific integrations or configurations required to ensure seamless compatibility between Visual Visitor and external CMPs?
- Answer: No integration or configuration is necessary on the Visual Visitor side. Any required setup would be handled on the client side. We provide a cookie banner and policy for convenience, but you are welcome to use your own. We support compliance with privacy laws, whether through our tools or another source.
For more guidance on cookie consent, we recommend consulting your legal team.
Related Articles
Privacy Policy When Using Visual Visitor's Cookie Consent Banner
Visual Visitor Privacy Policy with Cookie Banner Installation When using Visual Visitor's Cookie Consent Banner, we provide the following Privacy Policy if you do not have your own. It covers the Visual Visitor script installed on the website. All ...Cookie Consent Resources
What are cookies? Most websites use cookies. These small data files store information in web browsers. They “remember” your previous visits. In other words, they streamline the user experience by saving logins, previous shopping carts, and more. What ...Configuring a Cookie Consent
What are Cookies? Cookies are small files containing data that are placed on your computer via the browser when you visit a website. Cookies are a helpful - and necessary - tool for website owners, as they can store many different types of data, ...How will Visual Visitor deal with the planned deprecation of 3rd party cookies by Google?
1/24/2023 Update: Justice Department sues Google for "corrupting" ad market Link here The actual filing is here. Google's plan to deprecate third-party cookies in 2024 may or may not affect the Visual Visitor platform. Why? Firstly, there is a strong ...What is Cookie Consent and Why do I need it?
What are Cookies? Cookies are small files containing data that are placed on your computer via the browser when you visit a website. Cookies are a helpful - and necessary - tool for website owners, as they can store many different types of data, ...