Email Only vs Email with Sentiment

Email Only vs Email with Sentiment

Email Only 

Email is sent to the customer with links to the review sites. The list of review sites is configured by you. 

  • This gives you a higher chance of receiving a review
  • Most accepted by reviews websites
  • However, you have less control


Email with Sentiment 

Email is sent to the customer with a rating request. Based on the response/rating, the recipient will be sent to a custom landing page of your choice. 

  • This gives more control of user flow
  • Less likely to receive reviews
  • Specialized landing pages to handle those less satisfied customers. 
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