Email Only vs Email with Sentiment
Email Only
Email is sent to the customer with links to the review sites. The list of review sites is configured by you.
- This gives you a higher chance of receiving a review
- Most accepted by reviews websites
- However, you have less control
Email with Sentiment
Email is sent to the customer with a rating request. Based on the response/rating, the recipient will be sent to a custom landing page of your choice.
- This gives more control of user flow
- Less likely to receive reviews
- Specialized landing pages to handle those less satisfied customers.
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