Gather Reviews - First Party Email

Gather Reviews - First Party Email

Increase customer reviews! Easily capture reviews and feedback from your customers through a series of drip email sequences that send the customer to top review sites to share their feedback.


Creating a First Party Gather Review Campaign 

  • Navigate to the "Reviews --> Gather Reviews" menu item

  • Select your Location from the drop-down and click on "Add Campaign"

  • Select - 1st Party (Internal)

  • Next, tell us how you will use your email to gather reviews
    • Email Only
      • HIgher chance of receiving a review
      • Most accepted by review sites
      • Less control
    • Email with Sentiment
      • More control of user flow
      • Less likely to receive reviews
      • Specialized landing page to handle less satisfied customers

  • Email Only
    • Assign a Campaign Name
    • Paste in Widget URL (created in Landing Pages)

  • Email With Sentiment
    • Select Email Sentiment Type
      • Stars
      • Hearts
      • Thumbs
      • Numbers
    • Select Action - How many for positive feedback? 
    • Select Landing Page for the following
      • Positive Feedback Only
      • All Other Feedback

  • Next - Campaign Name
    • Assign a Campaign Name
    • Paste in Widget URL (created in Landing Pages)

  • Configure Drip Email Sequence
    • Add Drip Email (you can add multiple emails in your sequence)

  • Create New Drip Email
    • Name your email sequence

  • Compose Email
    • Create an Email Subject
    • Insert a Replay Email 
    • Add Header Image
    • Fill in your Message Body

  • Scheduling
    • Set how many days before sending this email
    • Schedule the time of day the email is sent 
    • Configure your Send Rules for this email in the drip sequence 
      • Send only if never opened
      • Send only if never clicked
      • Always Send

  • Test your email
    • Input your email address to receive a preview of your email

  • Once completed, click on "Save New Email"  
    • This will bring your back to the "Configure Drip Email Sequence" screen, here you can:
      • Add an additional drip email to your sequence - or 
      • Finish and Provision your campaign 

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