Gather Reviews - First Party Email

Gather Reviews - First Party Email

Increase customer reviews! Easily capture reviews and feedback from your customers through a series of drip email sequences that send the customer to top review sites to share their feedback.


Creating a First Party Gather Review Campaign 

  • Navigate to the "Reviews --> Gather Reviews" menu item

  • Select your Location from the drop-down and click on "Add Campaign"

  • Select - 1st Party (Internal)

  • Next, tell us how you will use your email to gather reviews
    • Email Only
      • HIgher chance of receiving a review
      • Most accepted by review sites
      • Less control
    • Email with Sentiment
      • More control of user flow
      • Less likely to receive reviews
      • Specialized landing page to handle less satisfied customers

  • Email Only
    • Assign a Campaign Name
    • Paste in Widget URL (created in Landing Pages)

  • Email With Sentiment
    • Select Email Sentiment Type
      • Stars
      • Hearts
      • Thumbs
      • Numbers
    • Select Action - How many for positive feedback? 
    • Select Landing Page for the following
      • Positive Feedback Only
      • All Other Feedback

  • Next - Campaign Name
    • Assign a Campaign Name
    • Paste in Widget URL (created in Landing Pages)

  • Configure Drip Email Sequence
    • Add Drip Email (you can add multiple emails in your sequence)

  • Create New Drip Email
    • Name your email sequence

  • Compose Email
    • Create an Email Subject
    • Insert a Replay Email 
    • Add Header Image
    • Fill in your Message Body

  • Scheduling
    • Set how many days before sending this email
    • Schedule the time of day the email is sent 
    • Configure your Send Rules for this email in the drip sequence 
      • Send only if never opened
      • Send only if never clicked
      • Always Send

  • Test your email
    • Input your email address to receive a preview of your email

  • Once completed, click on "Save New Email"  
    • This will bring your back to the "Configure Drip Email Sequence" screen, here you can:
      • Add an additional drip email to your sequence - or 
      • Finish and Provision your campaign 

    • Related Articles

    • Gather Reviews - Third Party Email

      Increase customer reviews! Easily capture reviews and feedback from your customers through a series of drip email sequences that send the customer to top review sites to share their feedback. Creating a Third Party Gather Review Campaign  Navigate to ...
    • Gather Reviews Email Setting

      Use your own email server to send your Gather Review Request Campaigns. Navigate to "Reviews --> Gather Reviews" menu item Select the Email Settings icon Click the checkbox to "Send email through my email server" You will need to input the following ...
    • Responding to Reviews

      Respond to all reviews -  positive, neutral, and negative reviews - Be sure to tell your story, stay positive and professional, engage with your loyal fans! Turn those lemons into lemonade! Things to remember when responding to reviews: Be ...
    • Email Only vs Email with Sentiment

      Email Only  Email is sent to the customer with links to the review sites. The list of review sites is configured by you.  This gives you a higher chance of receiving a review Most accepted by reviews websites However, you have less control Email with ...
    • Should I respond to Reviews?

      Yes! You should always respond to reviews. By engaging with each review, whether its a positive, neutral, or negative review, it shows that you truly value and care about your customers/clients' feedback. Your customers are the ones who help shape ...