How to Add Visual Visitor to Your SPF Record for Email Deliverability

How to Add Visual Visitor to Your SPF Record for Email Deliverability

When Visual Visitor sends emails on behalf of your domain (for example, AI Sales Rep outbound emails that appear to come from your address), your domain's SPF (Sender Policy Framework) record must authorize Visual Visitor's mail servers to send on your behalf. Without this, recipient mail servers may reject or silently drop those emails.

What Is an SPF Record?


An SPF record is a DNS TXT record on your domain that lists which mail servers are permitted to send email using your domain name. It acts as a permission list for outbound email.

Visual Visitor's SPF Include


To authorize Visual Visitor, add the following include to your SPF record:

    include:id-visitors.com

Example — Before and After


Before (existing SPF with Hostinger):
    v=spf1 include:_spf.mail.hostinger.com ~all

After (with Visual Visitor added):
Info
    v=spf1 include:_spf.mail.hostinger.com include:id-visitors.com ~all

How to Update Your SPF Record


The steps vary depending on your DNS or hosting provider, but the general process is:

1. Log in to your domain registrar or DNS management panel (e.g., GoDaddy, Cloudflare, Hostinger, Wix, WordPress/WP Engine, cPanel).
2. Locate the DNS settings for your domain.
3. Find the existing TXT record that begins with "v=spf1."
4. Edit that record to add include:id-visitors.com before the final ~all or -all qualifier.
5. Save the change. DNS changes typically propagate within 15 minutes to a few hours.

Alert
Important: Do not create a second SPF TXT record. A domain can only have one SPF record. Add the include to the existing record.

Verifying the Update


After saving, you can verify your SPF record using a free online SPF checker (search "SPF record lookup" and enter your domain). Confirm that id-visitors.com appears in the results.

Need Help?

If you are unsure which DNS provider manages your domain, or need guidance specific to your hosting setup, contact support@visualvisitor.com. The team can provide step-by-step instructions for your platform.

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