How to Configure Visual Visitor with GoDaddy DNS for White Label Subdomains

How to Configure Visual Visitor with GoDaddy DNS for White Label Subdomains

GoDaddy DNS Setup for White Label Subdomains

When setting up a white-label Visual Visitor portal, your branded subdomain (for example: visitors.youragency.com) must be pointed to the Visual Visitor platform through your GoDaddy DNS settings.

Follow the steps below to properly configure both the portal connection and email authentication.

Step 1: Add the CNAME Record

The CNAME record directs your branded subdomain to the Visual Visitor portal.

  1. Log in to your GoDaddy account.
  2. Navigate to My Products > Domains > Manage DNS.
  3. Click Add and choose CNAME as the record type.
  4. In the Host field, enter only the subdomain prefix you are using (example: visitors).
  5. In the Points To field, paste the exact destination hostname provided by the Visual Visitor team.
  6. Set TTL to 1 Hour.
  7. Click Save.

Step 2: Add or Update the SPF / TXT Record for Email Sending

To allow the white-label portal to send authenticated emails on your behalf, an SPF/TXT record must also be configured.

  1. In the same DNS panel, click Add and choose TXT as the record type.
  2. In the Host field, enter the host value provided by the Visual Visitor team (@ or the specified subdomain).
  3. In the TXT Value field, paste the exact SPF/TXT record string provided by Visual Visitor.
  4. Set TTL to 1 Hour.
  5. Click Save.

Important:

If an SPF record already exists for this host, do not create a second SPF record. Multiple SPF records can cause email authentication failures. Instead, the existing SPF record should be updated to include the Visual Visitor authorization string.

DNS Propagation Time

DNS changes typically begin propagating within 30 minutes to a few hours, though full global propagation can take up to 48 hours.

You may verify propagation using a public DNS lookup tool such as dnschecker.org.

SSL Certificate Provisioning

Once the DNS records are confirmed live, the Visual Visitor team will provision the SSL certificate for the white-label portal.

Notes
HTTPS access may not function immediately until SSL provisioning is complete.

Need Assistance?

If you are unsure whether your DNS records were entered correctly, or if an SPF record already exists and needs to be updated, please contact:



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