How to Resend the Setup Email
In the dynamic world of technology and client services, ensuring that your clients or users are well-informed about the initial setup process of your platform is crucial. There may be instances where you need to resend a setup email to a client or user who will be using or assisting with the setup of your platform. This guide provides a step-by-step approach to efficiently resend a setup email, ensuring your client's seamless entry into your service or platform.
Why Resend a Setup Email?
- Missed or Deleted Emails: The original setup email may have been missed or accidentally deleted by the client.
- Updated Information: There might be updates or changes in the setup process or platform features since the initial email was sent.
- Technical Issues: Some clients may encounter technical issues preventing them from receiving or accessing the initial email.
Step-by-Step Guide to Resend a Setup Email:
Access Your Client Database: Log into your Visual Visitor Reseller account.
Locate the Client Profile: Open the client’s Visual Visitor dashboard and go to "Configuration-Installation."
Enter Email Address: Enter the email address of the user you would like to send the installation email to. This could be a user on the account or another member of the company like tech support or web development team.
Resend Setup Email: You can personalize a message to the sender then select "Send Installation Instructions" down at the bottom.
Confirm the Resend: After resending the email, a confirmation message usually appears. Make a note of this for your records.
By following these steps and best practices, you can ensure that your clients have all the necessary information to successfully engage with your platform.
If you need additional support, please reach out to our team. You can submit a ticket, here.