How to Suppress Specific Domains from AI Sales Rep Email Outreach
By default, the AI Sales Rep
will send emails to all identified visitors who match your Ideal Customer
Profile (ICP). If you
need to exclude visitors from certain companies or email domains — such as your
own employees, competitor companies, or existing customers — you can do so
using the Known Customers or Suppression features.
Method 1 - Known Customers list (recommended)
The Known Customers list is the
primary tool for preventing the AI Sales Rep from contacting people you already
have a relationship with:
- Go to Configuration > Known Customers in your Visual Visitor dashboard.
- Upload a CSV file containing the email addresses or company domains you want to suppress.
- Visual Visitor will automatically exclude anyone in this list from AI Sales Rep outreach.
Keep your Known Customers list
updated regularly — add new customers, partners, and employees as they are
onboarded.
Method 2 - Company suppression
To suppress all visitors from a
specific company regardless of email address:
- Go to Configuration > Suppress Company.
- Add the company name. All identified visitors associated with that company will be excluded from AI Sales Rep sends.
The
AI Sales Rep cannot currently suppress by individual email address mid-sequence
(i.e., if someone has already started receiving a cadence, the cadence will
continue unless you manually stop it). For immediate suppression of an active
contact, contact Visual Visitor Support.
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