Upgrading or Adjusting Your Visual Visitor Plan

Your account needs may change throughout a billing cycle. You may run low on identification credits, need additional Who to Contact credits, or wish to move to a different plan tier. This article explains the available options.

Upgrading Identification Credits

If you reach your monthly visitor identification limit before your billing reset, you have two options:

Enable Overage

Overage allows Visual Visitor to continue processing identifications beyond your monthly limit at a per-identification rate.

You can:

• enable overage within your account settings, or
• contact: 

  support@visualvisitor.com 

  for assistance.

You may also set a maximum overage cap.

Upgrade Your Plan

If you regularly reach your monthly limit, upgrading to a higher plan tier may be the best long-term solution.

Upgrading Who to Contact Credits

Who to Contact (contact lookup) credits can be increased mid-cycle as needed.

Temporary Downgrades or Mid-Cycle Adjustments

If you temporarily increase your plan and later need to reduce it, billing adjustments can be arranged through the support team.

Resending an Expired Plan Agreement

If a plan agreement expired before it was signed, support can resend an updated copy.

• your account name, and
• a request to have the agreement reissued.

Annual Plan Changes

For annual agreements, most plan changes take effect at renewal unless otherwise approved.

Please contact your account representative to discuss available options.