Related Articles
Updating Your Payment
Do you need to update your credit card? We make it easy to update directly from your dashboard. To access the Billing Menu you must have Admin status. Step 1: Navigate to your dashboard and go to Billing from your menu. Step 2: Select Billing Info. ...
Invoice Submenu
Understanding the Invoice Submenu: Account admins will notice inside your dashboard they have a Billing menu. Under the billing tab you will find a submenu for Invoices. This is where you can find your previous invoice receipt information. This ...
Credit Card Update Not Saving: Spinner Freezing on Payment Update Screen
Troubleshooting Payment Method Update Issues If the payment update screen appears to accept your new credit card information but does not complete the save (the loading spinner continues indefinitely), this is typically caused by a browser-related ...
Visual Visitor's Business and Remit-To Address for Billing Records
If you need Visual Visitor’s official business mailing address, remit-to details, phone number, or general company contact information for vendor setup, accounts payable records, billing correspondence, or check payments, the information below can be ...
Convert a Customer from Free Trial to Paid Account
When a client's 14-day free trial is ready to go live as a paid account, the reseller must complete a few steps in the dashboard to unlock the full identification budget. To start: Log in to your master reseller account and navigate to the client ...