Troubleshooting a Failed Connector
Troubleshooting a Failed Connector
Red indicator / connector failing:
- Verify the API key has Full Access permissions. This is the most common cause of failure for Klaviyo, especially.
- Confirm the API key has not been rotated or deleted in the connected account since it was added.
- Check that your connected account is active and not in a restricted state.
- Re-enter the API key in the connector settings even if it appears to be saved — refreshing the key entry can resolve cached credential issues.
If you're using Klaviyo, the API may periodically expire forcing you to generate a new one.
Correct list not appearing during setup:
- Ensure the lists you want to use are already created in Klaviyo before configuring the connector. The connector pulls available lists at configuration time.
Trigger behavior:
- Data is sent to your chosen platform each time a visitor is identified on your website. The connector requires the trigger flow to be active.
Still having issues? Contact support@visualvisitor.com with your account name and a screenshot of the error indicator.
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