Reputation Management
Gather Reviews Email Setting
Use your own email server to send your Gather Review Request Campaigns. Navigate to "Reviews --> Gather Reviews" menu item Select the Email Settings icon Click the checkbox to "Send email through my email server" You will need to input the following ...
Review Collection Widget
The Review Collection Widget enables you to gather and collect internal reviews from your customers right on your website. Widget Setup Customize your Review Collection Widget Preview Preview how your widget will look on the page Widget Code Copy ...
Review Display Widget
The Review Display Widget allows you to display reviews on your website to build consumer trust, drive conversions, and impact SEO. Widget Setup Customize your Review Display Widget Preview your Review Display Widget Auto Publish Reviews Enable Auto ...
Landing Pages
Create your first-party and third-party landing page to gather customer reviews, comments, feedback, and testimonials given directly to your business. Navigate to "Reviews --> Landing Pages" menu item Select your location Add Landing Page First ...
Email Only vs Email with Sentiment
Email Only Email is sent to the customer with links to the review sites. The list of review sites is configured by you. This gives you a higher chance of receiving a review Most accepted by reviews websites However, you have less control Email with ...
How do I add contacts to my campaign?
After configuring your email drip sequence, you will want to upload/add a list of contacts for your campaign(s)! Adding contacts to your Gather Reviews Campaign is simple and takes just a couple of minutes. We have two options to add contacts to ...
Gather Reviews - Third Party Email
Increase customer reviews! Easily capture reviews and feedback from your customers through a series of drip email sequences that send the customer to top review sites to share their feedback. Creating a Third Party Gather Review Campaign Navigate to ...
Gather Reviews - First Party Email
Increase customer reviews! Easily capture reviews and feedback from your customers through a series of drip email sequences that send the customer to top review sites to share their feedback. Creating a First Party Gather Review Campaign Navigate to ...
Should I respond to Reviews?
Yes! You should always respond to reviews. By engaging with each review, whether its a positive, neutral, or negative review, it shows that you truly value and care about your customers/clients' feedback. Your customers are the ones who help shape ...
How do I respond to a Review?
We've made responding to reviews easy in the Visual Visitor dashboard! Navigate to the "Reviews --> Reviews Details" menu item Select the review you would like to view and respond to This will pull up your Review Details and allow you to Edit the ...
Review Request Templates
Online reviews go a long way in establishing your credibility. A steady stream of positive reviews can strengthen customer retention and even encourage new sales. Given that reviews have become a necessary component of digital marketing, businesses ...
Reviews Details Overview
The “Review Details” section provides you with a centralized list of all the websites where customers have left reviews, feedback, and ratings for the business/location(s) configured. Allowing you to respond, share, and publish in a timely manner to ...
Review Dashboard
The “Review Dashboard” will provide you with an overview of your current reviews for any and all locations configured in the system for the date range selected. This is broken down into the following categories. Average Rating Review by Rating Total ...
Responding to Reviews
Respond to all reviews - positive, neutral, and negative reviews - Be sure to tell your story, stay positive and professional, engage with your loyal fans! Turn those lemons into lemonade! Things to remember when responding to reviews: Be ...
The Power of Online Reviews
Online reviews play a big role in shaping your reputation. Ignore them at your peril. modern consumers trust reviews as much as personal recommendations. And that’s not the only reason you should be paying attention to customer feedback. Positive ...
How do I set up my Review Location?
Setting up your companies review location is easy and takes just a few minutes! Start out by logging in to your dashboard https://app.visualvisitor.com/ Navigate to the “Reviews” menu item and select “Getting Started” Here you will be prompted to ...
What's the purpose of Online Reputation Management?
Online Reputation Management (ORM) is the act of monitoring, influencing, growing, and managing what’s being said about your persons and/or business online. Your online reputation is how others see you or your company when they search online. ...
Why is Reputation Management Important?
Reputation is vital for any business and such a huge key to their success. In today’s world, the internet is the first stop for everything, the first source for information that businesses and consumers look to. Not only do people view the internet ...