Trouble Shooting
What are Bounced Visitors?
What is a bounce rate? When someone clicks on one of your pages and leaves without viewing another page on your site, they contribute to your bounce rate. These bounced visitors are only interacting with one page on your site. This measurement is ...
Does Visual Visitor have a 'free form' exclude function for alerts? For example, to exclude alerts from colleges and universities?
Question: We get a lot of visitors from colleges and universities, which are all job/internship seekers and not our target traffic. Is it possible to simply exclude visitors with the word "college" or "university" from our notifications? In other ...
Any possible negative effects from Visual Visitor?
Question: Are there any possible negative effects from VisualVisitor? Could you please let me know of ANY POSSIBLE negative implications from the point of view of the site viewer? Are there any security warnings to the visitor? Does VisualVisitor ...
Geography Filtering Not Working
I set state filters for GA, FL, MA, and RI, yet I continue to receive leads from other states. Did I configure something incorrectly? Login to your dashboard > Lead Handling > Territory Rules > There are two tabs: US Territory Assignment and ...
Number of Visitors not matching with my Google Analytics...
Question: I was looking at my google analytics and we get over 20 visitors on our main page per business day. I looked at Visual Visitor report, and I only see 6 leads. For example, yesterday we had 20+ visitors according to google analytics. ...
How do I add new users to my account?
Adding new users is very easy. Login > Configuration > Add New User Button (on right side of screen) Then simply follow the wizard. Each user has their own profile, so if you make any changes to types or amount of leads you want to see - only ...
Companies misssing - I get alerts but when I reconcile it to the daily or monthly report, many companies are missing.
I get alerts but when I reconcile it to the daily or monthly report, many companies are missing. This is a setting in your personal profile. Your personal profile default is set to 'Show me 25 companies'. To adjust, go here: Login > Lead Handling > ...
How do I know the code is installed correctly on my website?
Question: How do I know the code is installed correctly on my website? Answer: Once the code is installed and collecting data you will receive an automated email that confirms this. Here is the example email you will receive: Your Name, ...
How does Visual Visitor compare to the Google Analytics Network Report (aka Reverse IP Lookup)?
Google Analytics does not provide you with ip addresses - It's part of their privacy policy that no personally identifiable information is being tracked, once the visit has passed through the view filter it is no longer available. The data is, more ...
Why does my daily report show all of the page requests from a company, but the instant email alert shows less?
Why does my daily report show all of the page requests from a company but the instant email alert shows less? The instant alert email waits about 5 minutes from the first request before sending out the alert to the customer. This is done ...
Why am I not receiving leads after successfully installing the code?
Gathering leads depends on the type of traffic your website is receiving. By default, Visual Visitor only shows the companies visiting your site. If there are only individual consumers viewing your web page who show up as their ISP, leads will not ...