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How Do I?

Find quick answers to some of the common "How do I" questions in this section.

  • How do I track Keywords from Google

    Google started encrypting keyword information several years ago.  This impacts EVERYONE trying to understand their keyword data and efforts. We have designed a workaround for our clients, to help them...

  • How to Whitelist Visual Visitor in Gmail

    Whitelist Visual Visitor in Gmail To make sure Gmail never filters Visual Visitor email alerts as spam: Click the Show search options downward-pointing triangle in your Gmail's main search field. Type...

  • How do I convert my free trial into a paid account?

    To convert your free trial of VisualVisitor to a paid account, follow these simple steps: Login > Click the Red Sign Up button at bottom left > Follow the 3 Step Sign Up Wizard You will then have an a...

  • How do I become a Reseller?

    We are excited to tell you about our Visual Visitor Reseller Program!   Our Reseller Edition is specially designed so that you can attach your name and logo to the site and make it your own revenue st...

  • How do I add new users to my account?

    Adding  a new user is very easy.   Login > Configuration > Add New User Button (on right side of screen) Then simply follow the wizard.   Each user has their own profile, so if you make any changes to...

  • How do I cancel my service

    In order to cancel service, it is necessary to uninstall the code from your website.  Once the code is uninstalled, complete the attached PDF and fax to (404)920-2885 or scan and email to support@visu...

  • How do I tag a visitor?

    Tagging the visitor allows you to add additional information about visitor-specific information to your world. 1. Dashboard > Search Leads >  Open lead you would like to tag 2. Click on Tag Visitor on...

  • I forgot my username. What do I do?

    Your username is the email address used to create your account. If you do not remember which email you used, please contact support by clicking on the 'Submit a Ticket' menu item above. We will be in ...

  • I forgot my password. What do I do?

    If you forget your password, simply click the Forgot Your Password link on the login page. Then follow these simple steps: Enter your email address > Click Email My Password > Your password will be em...

  • As an End User, where do I login?

    Once you receive your installation email, go here to login:   https://visualvisitor.id-visitors.com    Then enter your username and password.   Forgot Your Password? If you forget your password, simpl...