How to Confirm Your Visitor Tracking Is Active and Working

How to Confirm Your Visitor Tracking Is Active and Working

If you have not seen any new visitors in your dashboard for an extended period, or you simply want to confirm that tracking is functioning correctly, this article walks through the checks you should perform before contacting support.

Step 1: Log In and Check the Dashboard


Visit app.visualvisitor.com and log in to your account.
The main dashboard displays recent visitor data. If visitors have been captured in the current month, you will see them listed here.

Step 2: Verify the Tracking Script Is Installed


Info
The most common reason for missing data is that the tracking script was removed from the website — this can happen during website updates, theme changes, or CMS migrations.

To verify:

1. Open your website in a browser.
2. Right-click the page and select "View Page Source."
3. Use Ctrl+F (or Cmd+F on Mac) to search for your Visual Visitor script.
4. If the script does not appear in the source, it has been removed and needs to be reinstalled.

Notes
The installation script can be found in your dashboard under the Installation or Configuration section. See also the article "Where to Find Your Installation Script."

Step 3: Check Your Monthly ID Budget


If the script is installed but no new visitors are appearing, verify that your monthly identification budget has not been exhausted. If your plan limit has been reached, tracking stops until the 1st of the next month (or until overage is enabled). See the article on adjusting your monthly budget.




Step 4: Check Notification Settings


It is possible that tracking is working but you are not receiving email alerts. Log in to the dashboard and review your notification preferences under Configuration > Users. Confirm that real-time, daily, or weekly email alerts are enabled for your email address.





Step 5: Confirm the Correct Script Is Active


If you manage multiple websites or have recently migrated to a new plan tier (e.g., from Legacy to +Employee or +Person), ensure the correct script for your current plan is installed. Only one script should be active on each website.

Warning
Running two scripts simultaneously can cause conflicts. 

When to Contact Support


If you have verified that the script is installed, your budget is not exhausted, and notifications are enabled — but you still see no data — contact support@visualvisitor.com. Provide your account name and website URL so the team can review the script installation and tracking status directly.

    • Related Articles

    • Tracking Script Installed but No Data Captured: Common Configuration Issues

      If the Visual Visitor tracking script is confirmed to be installed on your website but visitor data is still not appearing in the dashboard, one of three configuration issues is usually the cause: a zero-ID budget threshold, a script conflict, or an ...

    • Where to Find Your Installation Script

      What is your tracking script? The installation script is a critical component for your website to enhance visitor identification and analytics capabilities. Embedded into the backend of your site, this code works silently yet efficiently, operating ...

    • Where to Add My Installation Code?

      Where Can I Put My Visual Visitor Code? When you sign up with Visual Visitor you receive a code to put on your website. This code can be placed within the body of a web page, the header, or the footer. Does It Matter Which Place I Choose to Put It? ...

    • Can I Receive a Notification When a Client Installs the Tracking Script?

      Resellers and agencies who manage multiple client accounts sometimes want an automated notification or API event when a new client successfully installs the Visual Visitor tracking script on their website. This article clarifies what is currently ...

    • Why Is My Tracking Script Blocked by a Cookie Consent Banner?

      Need Help Verifying Your Consent Setup? If you would like our team to review whether your cookie consent manager is configured correctly with Visual Visitor, please contact support@visualvisitor.com for assistance. The Visual Visitor cookie consent ...