Related Articles
Updating Your Payment
Do you need to update your credit card? We make it easy to update directly from your dashboard. To access the Billing Menu you must have Admin status. Step 1: Navigate to your dashboard and go to Billing from your menu. Step 2: Select Billing Info. ...
Payment Not Processing?
Payment not processing? There could be a couple reasons for this. Expired/Outdated Card Bank Hold Incorrect information (card holder name verses company name) when updating Information on updating your Credit Card information can be found, here. If ...
Visual Visitor's Business and Remit-To Address for Billing Records
If you need Visual Visitor’s official business mailing address, remit-to details, phone number, or general company contact information for vendor setup, accounts payable records, billing correspondence, or check payments, the information below can be ...
Credit Card Update Not Saving: Spinner Freezing on Payment Update Screen
Troubleshooting Payment Method Update Issues If the payment update screen appears to accept your new credit card information but does not complete the save (the loading spinner continues indefinitely), this is typically caused by a browser-related ...
How to Reactivate a Visual Visitor Account with Incomplete Billing
If a Visual Visitor account has lapsed due to incomplete or failed billing, you will need to update the payment information. If your account was shutdown due to non-payment please call us or email support@visualvisitor.com to have your account turned ...