What is the Known Customers Function?
What is the Known Customers Function?
The Known Customers function is part of our suppression features. The suppression feature is a list of contacts to whom you do not wish to send communications, either because you are already familiar with them or because sending to these contacts could harm your reputation and delivery rates.
The Known Customers function is designed for individuals you are already familiar with, allowing you to avoid spending an ID on these contacts.
Examples are:
- Active customers
- Employees
- Vendors
- Franchisees
- Distributors
- Or other groups you do not want to identify.
To follow along to a guided video on uploading your Known Customers, scroll to the bottom.
What are the benefits to this feature? Why use Known Customers?
These are tracked, but there is no cost to these identifications. Additionally, they do not get sent to your marketing platforms.
The Known Customers function will also automatically connect, reconcile, and present the email addresses you already have on file.
You will still see these visitors in your dashboard.
Can this process be automated?
Yes. This process can be automated. For further assistance, please reach out to our Success Team by clicking here.
If I automate, will it send emails already in my list?
No need to worry about duplicate emails; the system handles them automatically.
Where can I set this up?
You can find the Known Customers feature in your Configuration Tab.
How do I set this up?
To learn how to set up your Known Customers in a large list of 100,000 or less, click here.
Can I upload a list with a million emails?
Why can't I add more than 100,000 at a time?
This is a browser limitation.
Our success team is happy to assist with a large upload using the link above.
How to Configure your Suppression Feature.
Related Articles
Uploading Known Customers Function In a Large File
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