Credit Card Update Not Saving: Spinner Freezing on Payment Update Screen

Credit Card Update Not Saving: Spinner Freezing on Payment Update Screen

Troubleshooting Payment Method Update Issues

If the payment update screen appears to accept your new credit card information but does not complete the save (the loading spinner continues indefinitely), this is typically caused by a browser-related conflict rather than an issue with the Visual Visitor billing portal.

Common Causes

This issue is most commonly caused by one of the following:

  • Browser autofill interfering with the payment form fields
  • Browser extensions blocking the payment processor scripts (ad blockers, script blockers, password managers, etc.)
  • Cached browser data or an outdated browser session preventing the form from submitting properly

1. Disable Browser Autofill

Temporarily disable your browser’s autofill and password autofill settings.

Re-enter all card information manually without allowing any field to auto-populate.

2. Try a Different Browser

Open the payment update page in a different browser such as:

  • Chrome
  • Firefox
  • Edge
  • Safari

This helps rule out browser-specific conflicts.

3. Use a Private/Incognito Window

Open the billing page in a private or incognito browsing window and attempt the update again.

Private browsing disables most browser extensions by default. If the payment saves successfully there, a browser extension is likely causing the issue.

4. Clear Cache and Cookies

Clear your browser’s cache and cookies, then reload the payment page and re-enter the card details.

Stored form data can occasionally prevent the payment processor from submitting correctly.

5. Contact Support for Assistance

If the issue continues after completing the steps above, please contact Visual Visitor Support for assistance.

Our team can securely update the payment method on your behalf if needed.

Please have the following available:

  • Card Number
  • Expiration Date
  • CVV
  • Billing ZIP Code

Failed Payment Notification Emails

If you received an email stating that your account could not be charged:

  • Verify that the card referenced in the email (last four digits listed) is your current active card
  • Update the payment method using the troubleshooting steps above
  • Once the new card is successfully saved, any failed billing attempt will be reprocessed automatically if the billing cycle has already passed