How to Manage Email Notification Settings for Other Users as an Admin
As an account administrator, you can modify
notification preferences for any user on your account — including users who no
longer have active access or who cannot log in themselves. This is useful for
removing inactive users from email alert lists, adjusting alert frequency, or
onboarding new team members.
What You Can Change
For each user on the account, an admin can
configure:
- Real-time
alerts (sent immediately when a visitor is identified).
- Daily
reports
- Weekly
summary reports
How to Access Another User's Notification Settings
1. Log in to
your account at app.visualvisitor.com.
2. Navigate to Configuration > Users
3. Find the
user whose settings you want to change.
4. Click Edit
User (the pencil/edit icon next to their name)
5. Select the Notifications tab
6. Enable,
disable, or adjust the notification frequency as needed
7. Save your
changes.
Common Scenario: Removing a Former Employee from Alert Emails
If a former colleague or deactivated user is
still receiving reports because their email address is active in the system:
1. Follow the
steps above to locate the user
2. Uncheck all
notification options
3. Save
Optionally,
deactivate or remove the user entirely if they no longer need access.
Adding a New User to Receive Reports
1. From
Configuration > Users, add a new user with the correct email address.
2. Set their
notification preferences during setup.
3. Save. The
user will begin receiving alerts at the next send cycle.
If you need to send reports to someone who is
not a system user (e.g., a client or manager who only needs the report email),
you may need to add them as a non-active user.
Contact support@visualvisitor.com for options.
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