Password Mismatch Alert Preventing Account Updates

If you see a Password Mismatch alert on your account, you will not be able to make or save updates. This alert is a security safeguard designed to prevent unintended changes.

In most cases, this occurs when browser password autofill is enabled.

Why This Happens

Password autofill tools can automatically insert saved credentials into fields without being visible. When this happens, the system may detect a mismatch between the saved password and the current session, triggering the alert and blocking updates.

This can also occur if:

• The browser inserts credentials automatically

• A password manager attempts to override the active session

• Hidden or cached credentials are applied during page updates
  

Here is the alert you may be seeing while trying to update a client:

How to Resolve the Issue

Step 1: Disable Password Autofill

Turn off password autofill in your browser or password manager.

Common locations:

• Chrome: Settings → Autofill → Password Manager

• Edge: Settings → Profiles → Passwords

• Safari: Settings → Passwords

Step 2: Refresh the Page

After disabling autofill, refresh the page or log out and back into your account.

Step 3: Retry Your Update

Once autofill is disabled, you should be able to make and save changes for your clients normally.

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