Resellers managing their white-label platform sometimes need to update the default user login credentials, resolve password conflicts, or add additional recipients to client reports.

This article covers each of these tasks.

If you need to change or update the email address of a client, please reach out to support@visualvisitor.com with the client account, email address and user name that needs to be changed, and what it needs to be changed to. We will be happy to make the adjustment.

If the user's password appears to reset unexpectedly or a saved password no longer works:

1. Check if browser autofill is filling in an old password. Autofill can overwrite fields silently. Disable autofill and try again.

2. Use the "Forgot Password" link on the login screen to trigger a password reset email to the user's address.

3. If the password reset email does not arrive, check SPAM and then contact support@visualvisitor.com.

If you want to send client reports (daily, weekly, real-time alerts) to additional people who are not platform users:

1. Add the person as a user on the account (Configuration > Users > Add a New User). Here is a step-by-step guide on setting up a new user.

2. Configure their notification preferences during setup — you can give them report-only access without full dashboard permissions by deselecting the "Active User" box.

3. Save. They will begin receiving reports at the next scheduled send.