Reseller Dashboard: Changing a User Email, Password Resets, and Adding Report Recipients
Resellers managing their white-label platform sometimes
need to update the default user login credentials, resolve password conflicts,
or add additional recipients to client reports.
This article covers each of
these tasks.
Changing the User Email Address
If you need to change or update the email address of a client, please reach out to support@visualvisitor.com with the client account, email address and user name that needs to be changed, and what it needs to be changed to. We will be happy to make the adjustment.
Password Reset for client not working.
If the user's password appears to reset unexpectedly or a
saved password no longer works:
1. Check if browser
autofill is filling in an old password. Autofill can overwrite fields silently.
Disable autofill and try again.
2. Use the "Forgot
Password" link on the login screen to trigger a password reset email to
the user's address.
3. If the password
reset email does not arrive, check SPAM and then contact support@visualvisitor.com.
Password reset links expire 10 minutes after being sent.
Adding Additional Report Recipients
If you want to send client reports (daily, weekly, real-time alerts)
to additional people who are not platform users:
1. Add the person as a
user on the account (Configuration > Users > Add a New User). Here is a step-by-step guide on setting up a new user.
2. Configure their
notification preferences during setup — you can give them report-only access
without full dashboard permissions by deselecting the "Active User" box.
3. Save. They will
begin receiving reports at the next scheduled send.
Visual Visitor does not support sending reports to email
addresses that are not tied to a platform user account. You must add them as a
user, even if they will never log in.
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