Pricing & Billing
Do Unused Identification Credits Roll Over to the Next Month?
Do Identification Credits Roll Over Each Month? Identification credits (monthly visitor IDs) do not roll over from month to month. Your monthly identification allotment resets on the 1st of each calendar month, and any unused credits from the ...
How to Upgrade Your Plan or Add Credits Mid-Month
Upgrading or Adjusting Your Visual Visitor Plan Your account needs may change throughout a billing cycle. You may run low on identification credits, need additional Who to Contact credits, or wish to move to a different plan tier. This article ...
Where to Find Visual Visitor's W-9 Tax Form
Vendors, clients, and finance teams sometimes require a W-9 form (Request for Taxpayer Identification Number and Certification) to process payments or set up Visual Visitor as an approved vendor in their accounting system. This is a routine ...
Visual Visitor's Business and Remit-To Address for Billing Records
If you need Visual Visitor’s official business mailing address, remit-to details, phone number, or general company contact information for vendor setup, accounts payable records, billing correspondence, or check payments, the information below can be ...
Credit Card Update Not Saving: Spinner Freezing on Payment Update Screen
Troubleshooting Payment Method Update Issues If the payment update screen appears to accept your new credit card information but does not complete the save (the loading spinner continues indefinitely), this is typically caused by a browser-related ...
Identification Credits vs. Who to Contact Credits: Two Separate Pools Explained
Visual Visitor uses two distinct types of credits that are frequently confused. Understanding the difference prevents unexpected errors and helps you manage your plan effectively. Identification Credits (Monthly Visitor IDs) These are your primary ...
Why Did My Visitor Tracking Stop Mid-Month and How Does Overage Work?
Visual Visitor tracks website visitors against a monthly identification limit set by your plan. Once that limit is reached, the platform stops processing new identifications for the remainder of the month. No new visitor data will appear in your ...
If I add another customer, does that increase the cost of my plan?
No, adding customers to your reseller account is free. You’ll only incur additional charges if you exceed your plan’s monthly allotment of IDs; any overages are billed at the per-ID rate specified in your contract.
Invoice Submenu
Understanding the Invoice Submenu: Account admins will notice inside your dashboard they have a Billing menu. Under the billing tab you will find a submenu for Invoices. This is where you can find your previous invoice receipt information. This ...
Payment Not Processing?
Payment not processing? There could be a couple reasons for this. Expired/Outdated Card Bank Hold Incorrect information (card holder name verses company name) when updating Information on updating your Credit Card information can be found, here. If ...
I've Reached My Budget
If you've reached your budget we recommend setting an overage budget to allow you to go past your monthly plan. However, if continue to reach your overage budget we recommend upgrading your plan. You can never go over your budget or overage budget. ...
Why You Should Set a Monthly Budget
Are you happy with your plan but keep maxing out on your leads? Setting a monthly overage budget gives you a little more wiggle room without changing your whole plan. You will never go over your monthly budget. To learn how to set an overage budget, ...
W-9
Visual Visitor's W-9 is attached. This document provides our legal name, address, and Taxpayer Identification Number. Alternatively, you can copy the information below: EIN Assigned: 27-5365006 Legal Name: VISUAL VISITOR LLC Classification: S ...
Where Should I Send a Check?
While we prefer payment through our online portal, there are times when you may need to send a check. We accept checks for quarterly (monthly payment X 3), half-yearly, and yearly payments. The mailing address for our accounting department is: Visual ...
Does the Free Trial End Automatically?
Yes, the Free Trial will end automatically 14 - days after installing the tracking script to active the Free Trial. Once the Free Trial has ended, you can convert your account to continue the reporting and tracking. First, Login to Visual Visitor ...
Becoming a White Label Reseller
Our Reseller Edition is specially designed so that you can attach your name and logo to the site and make it your own revenue stream. Your customer's will never know we exist! The Visual Visitor Reseller Edition is ideal for: Web Designers Creative ...
How do I update my credit card information?
Updating your Visual Visitor credit card information is easy! First, log in to your Dashboard and go to Billing > Billing Info. Next, click "Update Credit Card" and enter your updated credit card information. Finally, click Save and you're done! ...
Converting my Free Trial to a Paid Account
To convert your free trial of Visual Visitor to a paid account, follow these simple steps: First, Login to Visual Visitor dashboard app.visualvisitor.com Second, Click the Sign-Up button at the bottom left Third, Follow the 3 Step Sign Up Wizard You ...